Like the ever-changing world we live in, the restaurant industry is undergoing significant shifts. So that Lombardi’s complies with federal, state & local laws, and provides equitable wages & benefits to all team members, a 5% service charge will be included in your bill. This service charge replaces the customary method of servers “tipping” out to support staff. (hosts, kitchen staff & service assistants) Your server will now retain 100% of any tip left and will no longer be “tipping” out. It is appropriate to adjust your tip accordingly.
Previous federal law allowed restaurants to include kitchen staff in a mandatory tip pool. A new labor law only allows tips to be shared with team members directly involved in the “chain of service” with the guest. Lombardi’s wholeheartedly believes kitchen staff are a fundamental factor in providing a superior experience to our guests, and deserve to earn a living wage similar to tipped employees.
If at any point during your dining experience the service was not up to your standard, simply ask a manager for a refund of the service charge.
Thank you for your patronage and support of local restaurants!
Diane Symms Kerri Lonergan-Dreke
Founder/CEO Proprietor/Vice President